Frequently Asked Questions (FAQ)

About Top Pulls Tuga

What is Top Pulls Tuga?

Top Pulls Tuga is a platform dedicated to buying and selling collectible cards, with a focus on sports and popular collections. We enable a safe experience for collectors in Portugal.

Is it a company or a personal hobby?

It is a personal hobby dedicated to collecting. We are not a commercial company; we are collectors sharing the passion with other fans.

How to buy

How can I buy cards?

Create a free account, browse the cards, add them to the cart, and complete checkout via Stripe securely.

Which payment methods do you accept?

We accept the methods provided by Stripe, including cards, MB Way, PayPal, and other supported options.

Do prices include VAT?

No. This is a hobby activity and we do not issue invoices with fiscal validity.

Listing cards

Can I list my cards on the site?

Yes. After trust validations, some users can list their own cards for sale.

How can I get approved?

Approval is based on history and account validation. Active and trusted users may be invited. Contact us if you are interested.

Shipping

How are orders shipped?

Shipping is done by mail, preferably registered. Timelines vary by destination (typically 2-5 business days in Portugal).

Do you ship outside Portugal?

Our focus is Portugal, but we can consider shipping to the EU on a case-by-case basis. Contact us.

Who pays for shipping?

Costs are calculated at checkout based on weight and destination; all shipments have an associated cost.

Returns

Can I return a card?

Returns are accepted only in case of shipping error or damage. It must be reported within 14 days of receipt.

What if the card does not match the description?

We photograph and describe cards carefully. If there is a significant discrepancy, we accept return and refund.

Card condition

How do you grade condition?

We use a standard collecting system:

• Like new – In perfect condition.
• Almost new – Minor signs of use.
• Used – Normal wear.
• Very used – Visible wear.
• Worn – Heavy wear.

Are the cards authentic?

Yes. We do not sell reproductions. Autographed cards include certificates when available.

Account

How do I create an account?

Use Google sign-in; just click “Sign in”.

Can I edit my data?

Yes, you can update your profile and addresses in the account area.

How do I see purchase history?

In the “My orders” section inside your profile.

Search

How do I find specific cards?

Use the search bar or filters by team, theme, or collection.

Can I save cards for later?

Yes, you can add them to your cart even if you do not buy immediately; they stay saved until you decide.

Pricing

How are prices set?

They are based on market value, rarity, condition, and demand, monitored regularly to stay competitive.

Do cards appreciate in value?

Value can vary depending on popularity, rarity, and condition. It should be seen as a hobby, not guaranteed investment.

Technical

Does it work on mobile?

Yes, the site is responsive and works on smartphones and tablets.

Can I install it as an app?

Yes, it is a PWA and can be installed for an app-like experience.